Senior Vice President—Zuora
An experienced enterprise technology leader, with proven experience in sales, services, marketing, and product management, Keith Costello has built and led industry-leading professional service organizations on both the client and consulting side for over 20 years.
Costello is the senior vice president of Zuora, the market leading SaaS-based billing, commerce, and finance management solution to launch, grow and monetize subscription products and services. The company has emerged as the leading evangelist of the Subscription Economy—the idea that as we move from a manufacturing sector to services, enterprises are shifting to a customer-centric, subscription-based business model. In providing billing and commerce systems to such companies, Zuora has become one of the fastest growing, high profile software companies, with a world class list of customers and over $130 million in venture funding.
Previously, Costello led SAP’s worldwide professional services organization, managing a business with revenues in excess of $250 million. Prior at Oracle, Costello architected the company’s first vertical applications product line, established their first-ever consulting applications center of excellence, and founded the company’s middle market, a $150 million business with 1,500 consultants. Costello ultimately served as vice president of worldwide marketing and strategy for Oracle’s $2 billion consulting business. Costello was later named vice president of professional services at Siebel Systems where he was responsible for global services in the Americas, Latin America, and Asia Pacific regions. He consistently met or exceeded revenue and profit objectives, and led his peers in customer satisfaction as well as internal financial performance metrics for three years running.
Costello also led Intershop Communications, one of the world’s leading providers of e-commerce applications, as president of the Americas. He has also held senior positions at Booz Allen Hamilton and Price Waterhouse Coopers. Costello received his BA in Economics from the University of California. He is married with twins, and resides in Hillsborough, California.